Exp Walk-in For Technical Support Analyst @ "Accenture" in Hyderabad

Exp Walk-in For Technical Support Analyst @ "Accenture" in Hyderabad

About Company
Name: Accenture

Website: www.accenture.com

Job Details:

Education: Any Graduate

Experience: 1 - 4 Years

Job Location: Hyderabad

Walk-in On 6th to 8th April 2016 Between 10:00 AM to 03:00 PM @ Hyderabad

Job Description:

Technical Support Analyst

The objective of the Agent is to provide world class technical support and Query management

through analysis and problem solving in order to facilitate users to get the most out of their

product experience.

Experience with web computing, Android and Chrome devices, and other current consumer

web-enabled technologies is required.

Candidate Profile

Communicate bug fixes and new product enhancements to customers.

Report enhancement requests received from customer regarding hardware, application, or

documentation.

Provide customer and technical support to customers through chat and email requests.

Independently identify, troubleshoot, document, categorize and replicate customer problems and

then escalate complex problems according to defined escalation procedures.

Find response from Forums and help clients resolve their queries.

Process warranty and replacement requests for products.

Retain ownership of all cases throughout the resolution process.

Skills:

Minimum 24months PC / Tech support experience support on all Google products and on OS

systems.

Openness to work flexible hours as required, including night shifts and holidays.

Excellent email communication skills as previously demonstrated.

Excellent verbal, written, and interpersonal communication skills in English.

Ability to troubleshoot and resolve technical problems individually or in a team environment.

Ability to demonstrate customer empathy, excellent customer diplomacy skills.

Ability to manage multiple tasks and priorities including good time management skills.

Address customer questions in a timely manner while maintaining a level of quality incommunication

that meets or exceeds written expectations.

Venue Address

HirePro Consulting, 2nd Floor,

Vaibhav Enclave, Plot # 83,

Arunodya Colony, 1-98/7/33/83,

Madhapur, Hyderabad 500081,

Landmark: Nearby Image hospital.